Loosing the mobile phones is always uncertain, so to find the lost phone in Nepal has always been a challenge. We don’t know where and when our mobile phones will go far from us without giving any notice. We loose our cell phones while going to club,crowded area or even while going through bus or taxi.
After loosing cell phones, some just blame themselves for the fault and be assured that the phone cannot be returned-back while others become optimistic and find the possible ways to get the phone back.
This post is for both the type of people to find the lost mobile in Nepal. We loose our phone and worry about how to get the lost phone? If so, then You have come to the right place, read from top to last of this page, we will guide you in details to help to get your phone back without any cost i.e absolutely free.
In Nepal, if you lost your phone, then there is only two possibilities by which you may get your phone back.
These TWO are NTA-Nepal Telecommunication Authority and Nepal Police.
Keep in mind that, except these two organization, others can’t help you. Well you may see in internet that: they can track your phone online and help you to get your phone back and for this you need to pay charge but these all are fake.
Those are scammers and are doing business by creating fake mobile tracker website. As a result, they can’t trace because they don’t have authority to access the mobile operator internal Network. In order to collect the mobile information, approval from government organization is mandatory because privacy is major concern. The telecom operators won’t give any user data to unauthorized party.
So after the direction from Nepal police and NTA ,operators like Nepal Telecom, Ncell and Smart Telecom will provide the details of mobile. Operators need to provide the sim card information i.e personal information by which the SIM card is taken in which the lost handset is running. By using this technique, these two organizations only can sort the problem off.
Also read: List of Telecom Operators of Nepal
So we will include the details and process along with form to be fill to file a report against lost or stolen cell phone. Before proceeding make sure you have the following details.
- IMEI of the cell phones that you have lost.
- Mobile details like model, company name, lost date and location(it is needed because NTA and Police will check for lost/found cases also).
- Identification document like Citizenship.(If you are foreign national you need to attach the soft copy of the passport with valid visa)
Don’t worry this will be completed within just 15 minutes. Make sure you follow the below post carefully.
Let’s discuss one by one with full details:
1.Nepal Telecommunication Authority(NTA):
NTA is the central authority body of Nepal which directs,supervise and manage the telecommunication operator of Nepal. All operator running in Nepal must obey the rules and regulations along with the commands as directed by NTA.
From 2018, it have helped to find and get your lost mobile phones in Nepal. At first we need to fill the form which includes all the phone details along with the personal details.
This is the link where you will be putting details.
Now after this, you need to put details of the phones along with IMEI. IMEI is the 15 digit unique number of the device.
IMEI is mandatory because the phones are traced using IMEI. One thing you should never do mistake is in filling the imei. If you fill the incorrect imei keep in mind that you won’t get your phones back for your life time despite many attempts. Also the proof for personal identification like citizenship,passport or license is also compulsory.
I have attached the sample picture for your reference here:
Always give correct details. After filling the form, click submit button which is at the button of the website. After all the process is complete. You can even Trace your device using this link.
Keep in mind, approving the form generally takes 1-2 days during office hours. After the form gets approved, you can check the same link above to race mobile and get details whether your mobile is traced or not.
Frankly speaking, after doing all the process above, people should have patience of at least 15 days. Because getting a phone back just in 1-2 days have never been a practical because to trace mobile, working sim should be put in mobile handsets.
2. Nepal Police:
Nepal Police have been providing this service from very early before NTA have started service. In order to complain for lost or stolen handset you should visit the nearby local police station. However,in order to find your lost mobile phones, it should be lost or stolen within Nepal. You can check this link where you can call on mention hotline number. Or you can ask by calling 100 for detail process of filling the case for loosing/stolen. They will guide you details. Also these lost/stolen cases are under the Cyber security cases and specialized police are there to help you.
In you live in Kathmandu, before earthquake, this lost/stolen cases are reported in Hanuman Dhoka and after earthquake, this have been shifted to the premise of salt trading corporation at Teku. If you visit there you will find the separate block to handle these issues.
There you need to fill the form including details of the phones model. After that you should visit there more frequently like 1 day a week or in 10 days. However if police get your phone back, they will call you. Check this link for lost/found database updated by the Nepal Police. However, I suggest that you follow regularly because there are so many cases pile up daily.
One real example: My friend have lost the mobile and got it by the help of Nepal Police. He have waited for 1 month to get his phone back. During that period, he used to visit nepal police office regularly.
I suggest that you do these both process because both are free. Also don’t forget to follow up for police case more frequently.
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